IMPACT OF PREPAID METERING SYSTEM ON CONSUMER SATISFACTION IN GWAGWALADA AREA COUNCIL
Abstract
Electricity metering systems are essential components of efficient energy
distribution and consumer satisfaction. In Nigeria, the transition from postpaid
to prepaid metering was designed to promote transparency, accountability, and
user empowerment. This paper conceptually examines the impact of prepaid
metering on consumer satisfaction within Gwagwalada Area Council, Abuja.
Drawing from theoretical models and studies published between 2020 and 2024,
it explores billing accuracy, control, and trust. Findings suggest that prepaid
metering enhances satisfaction by improving fairness and eliminating estimated
billing, though challenges such as delayed meter access, technical issues, and
inconsistent power supply persist. The paper recommends consumer education,
infrastructure development, and broader policy reinforcement to sustain
satisfaction and energy sector efficiency.
This article is available as a PDF download
Published in HEZEKIAH UNIVERSITY JOURNAL OF HUMANITIES & EDUCATION
ISSN: 917-36977
This article appears in our peer-reviewed academic journal
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