JOURNAL OF AFRICAN CONTEMPORARY RESEARCH

THE EFFECT OF PAYROLL MANAGEMENT ON STAFF SATISFACTION IN TERTIARY INSTITUTIONS

IWENEKHA JACOB

March 27, 2025

Citation

JOURNAL OF AFRICAN CONTEMPORARY RESEARCH , Vol. 16 (1) (2025) , pp. 54-64

Details

ISSN: 9783-7967
Published: March 27, 2025
Status: Published

Abstract

Payroll management is a critical administrative function in tertiary institutions, directly influencing staff satisfaction, motivation, and overall institutional performance. This study investigates the effect of payroll management on staff satisfaction at Ambrose Alli University, Ekpoma, Edo State, Nigeria. Specifically, it examines payroll accuracy, timely salary payments, and transparency in payroll processes as key determinants of staff satisfaction. Using a survey research design, data were collected from 188 academic and non-academic staff via structured questionnaires. Descriptive statistics (percentages) and inferential statistics (correlation analysis) were employed to analyze the data. The findings indicate that payroll accuracy, timely disbursement of salaries, and transparency in payroll processes positively and significantly impact staff satisfaction. Accurate payroll reduces errors that might cause dissatisfaction, timely payments support financial stability and motivation, and transparent processes enhance trust and organizational commitment. The analysis demonstrates a strong nexus between payroll management and staff satisfaction, confirming that effective payroll practices are crucial for promoting employee morale and institutional efficiency. These results align with Expectancy Theory, which posits that employees are motivated when they believe that their efforts lead to valued outcomes. The study recommends investment in reliable payroll systems, training of personnel, timely disbursement of salaries, and transparent communication of payroll policies to optimize staff satisfaction and institutional performance.

Download Full PDF

This article is available as a PDF download